Privacy Policy

Privacy Policy

Last Updated: 20.03.2025

We at Love is why we are here. respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information in accordance with the General Data Protection Regulation (GDPR) and the Austrian Data Protection Act (DSG).

The data controller responsible for your personal data is:

Love is why we are here.
Franz-Zingerle-Weg 50

Axams

A-6094
Email: info@loveiswhywearehere.com
WhatsApp: +43 (0) 660 2012 789

If you have any questions about this Privacy Policy or how we process your data, please contact us.

We collect and process the following categories of personal data:

• Identity Data: Name, username, or similar identifiers.
• Contact Data: Email address, phone number, billing/shipping address.
• Transaction Data: Details about payments, purchases, and order history.
• Technical Data: IP address, browser type, device information, and usage details collected through cookies.
• Marketing Data: Preferences regarding marketing communications and promotional offers.

We process your data in accordance with GDPR Article 6 on the following legal grounds:

• Performance of a Contract: Processing is necessary for fulfilling orders, providing services, or customer support.
• Legitimate Interests: We process your data to improve our services, ensure security, and develop our business.
• Consent: We process your data for marketing purposes only with your explicit consent.
• Legal Obligations: Compliance with Austrian and EU legal requirements (e.g., tax and accounting regulations).

We use your data for the following purposes:

• To process and deliver your orders.
• To manage payments and transactions.
• To provide customer support and respond to inquiries.
• To send marketing communications (only with consent).
• To improve our website, security, and customer experience.

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by Austrian and EU legal obligations.

• Order and transaction records: Retained for 7 years as required by Austrian tax laws.
• Marketing data: Retained until you withdraw your consent.
• Website analytics: Retained for up to 24 months for performance analysis.

We do not sell or trade your personal data. However, we may share your data with the following categories of third parties:

• Payment Processors: To securely process payments (e.g., PayPal, Stripe).
• Shipping Providers: To deliver your orders (e.g., postal and courier services).
• IT & Hosting Services: To operate and maintain our website securely.
• Legal Authorities: If required by law or to protect our legal rights.

All third-party providers are required to comply with GDPR data protection standards.

If we transfer personal data outside the European Economic Area (EEA), we ensure adequate data protection through:

• EU Standard Contractual Clauses (SCCs).
• Data processing agreements with third-party providers ensuring GDPR compliance.

As a data subject, you have the following rights under the GDPR:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure ('Right to be Forgotten'): Request deletion of your data where applicable.
• Right to Restrict Processing: Request limitations on how we process your data.
• Right to Data Portability: Receive your data in a structured format for transfer to another service.
• Right to Object: Object to data processing for direct marketing or legitimate interests.
• Right to Withdraw Consent: Withdraw consent for processing at any time.
• Right to Lodge a Complaint: File a complaint with the Austrian Data Protection Authority (Datenschutzbehörde):

Austrian Data Protection Authority
Barichgasse 40-42, 1030 Vienna, Austria
Website: https://www.dsb.gv.at/
Email: dsb@dsb.gv.at

Our website uses cookies to improve user experience and analyze website traffic. You can manage cookie settings through your browser.

• Essential Cookies: Required for website functionality.
• Analytical Cookies: Help us analyze website performance.
• Marketing Cookies: Used for targeted advertising (only with consent).

For more details, see our Cookie Policy [if applicable, link to a separate Cookie Policy].

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, loss, or misuse.

Security measures include:

• SSL encryption for secure data transmission.
• Restricted access to personal data.
• Regular security audits.

We may update this Privacy Policy to reflect changes in legal requirements or business operations. The latest version will always be available on our website.

Contact Us If you have any questions regarding this Privacy Policy or how your data is handled, please contact us at:

📧 Email: info@loveiswhywearehere.com

📍 Address:

Franz-Zingerle-Weg 50

Axams

A-6094

☎️ Phone: +43 (0) 660 2012 789

By using our website, you agree to this Privacy Policy.

Last Updated: 20.08.2025